Open a dispute
Opens a dispute against one of the authenticated shopper’s own marketplace
orders. The dispute is created with status: "open" for the operator to
review, and a message thread is started so the shopper, merchant, and
operator can communicate.
A shopper may have only one open dispute per order at a time.
On a marketplace (a marketplace key with store_id), the order must belong to
a purchase the shopper placed with their credential, or a guest purchase made with
an email address they have verified. The shopper has no customer record with the
merchant; the dispute records the shopper’s own credential, and only that
credential can read, message or cancel it. When the operator decides a dispute as
credit, the amount is added to the shopper’s marketplace wallet
(GET /v1/customers/me/wallet).
Authentication: API key in the Authorization: Bearer header and a
customer session — either x-auth-token or x-external-auth.
curl --request POST \
--url https://api.tybritelabs.com/v1/disputes \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"order_id": "0bce8f80-1f44-434c-8e1b-a1203b1a3377",
"reason": "not_received",
"description": "Tracking never updated and the parcel never arrived."
}
'import requests
url = "https://api.tybritelabs.com/v1/disputes"
payload = {
"order_id": "0bce8f80-1f44-434c-8e1b-a1203b1a3377",
"reason": "not_received",
"description": "Tracking never updated and the parcel never arrived."
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
order_id: '0bce8f80-1f44-434c-8e1b-a1203b1a3377',
reason: 'not_received',
description: 'Tracking never updated and the parcel never arrived.'
})
};
fetch('https://api.tybritelabs.com/v1/disputes', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.tybritelabs.com/v1/disputes",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'order_id' => '0bce8f80-1f44-434c-8e1b-a1203b1a3377',
'reason' => 'not_received',
'description' => 'Tracking never updated and the parcel never arrived.'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.tybritelabs.com/v1/disputes"
payload := strings.NewReader("{\n \"order_id\": \"0bce8f80-1f44-434c-8e1b-a1203b1a3377\",\n \"reason\": \"not_received\",\n \"description\": \"Tracking never updated and the parcel never arrived.\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.tybritelabs.com/v1/disputes")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"order_id\": \"0bce8f80-1f44-434c-8e1b-a1203b1a3377\",\n \"reason\": \"not_received\",\n \"description\": \"Tracking never updated and the parcel never arrived.\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.tybritelabs.com/v1/disputes")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"order_id\": \"0bce8f80-1f44-434c-8e1b-a1203b1a3377\",\n \"reason\": \"not_received\",\n \"description\": \"Tracking never updated and the parcel never arrived.\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "8c714568-64cf-40af-a372-ea34200cd5a6",
"status": "open",
"thread_id": "5f0d2a11-3c9e-4b7a-9d21-6d0f2c8b4a10"
}
}{
"error": {
"code": "invalid_request",
"message": "Invalid request parameters",
"details": "The 'email' field is required"
}
}{
"error": {
"code": "unauthorized",
"message": "Missing or invalid Authorization header"
}
}{
"error": {
"code": "forbidden",
"message": "This operation requires a secret key. Publishable keys cover catalogue reads and the actions a shopper takes for themselves."
}
}{
"error": {
"code": "not_found",
"message": "Resource not found"
}
}{
"error": {
"code": "conflict",
"message": "A customer with this email already exists for this store"
}
}{
"error": {
"code": "rate_limited",
"message": "Too many requests for this API key. Please slow down and try again shortly.",
"remaining": 0,
"reset": 1706198400
}
}{
"error": {
"code": "server_error",
"message": "An unexpected error occurred"
}
}Authorizations
API Key Authentication
Use your API key in the Authorization header:
Authorization: Bearer tybrite_sk_live_YOUR_KEY
Key Types:
Secret Keys (Server-Side Only):
- Format:
tybrite_sk_live_*(production) ortybrite_sk_test_*(sandbox) - Full read/write access to all endpoints
- ⚠️ NEVER expose in client-side code or public repositories
- Required for: every write a shopper does not make for themselves, authentication, payment verification, AI recommendations
Publishable Keys (Client-Safe):
- Format:
tybrite_pk_live_*(production) ortybrite_pk_test_*(sandbox) - Catalogue reads, plus the actions a shopper takes for themselves
- ✅ Safe for client-side JavaScript, mobile apps, and public code
- Allowed for: browsing products, search, CMS content, pricing queries, cart and wishlist, reviews, storefront events, and the Agent API's quotes, cart drafts and checkout intents
Endpoint-Specific Requirements:
- Authentication endpoints (
/v1/auth/*): Secret key required - Payment verification (
POST /v1/payments/verify): Secret key required - AI Recommendations (
POST /v1/recommendations): Secret key required - Semantic Search (
POST /v1/search): Both key types allowed (read-only operation) - Shopper actions (cart, wishlist, reviews, storefront events, Agent API quotes, cart drafts and checkout intents): Both key types allowed
- All other write operations: Secret key required
- All read operations: Both key types allowed
Using a publishable key for restricted operations returns 403 Forbidden.
Headers
Customer session token. Provide exactly one of x-auth-token, x-external-auth, or x-idp-token.
Bring-your-own-auth assertion. Provide exactly one of x-auth-token, x-external-auth, or x-idp-token.
A raw token from the store's own identity provider (e.g. a Firebase ID token). Galactic Core forwards it to the store's configured Auth verifier, which validates it and returns the identity.
Verification is fail-closed: if the verifier rejects the token or is unreachable, the request is unauthenticated (401). Requires an Auth verifier to be configured for the store. Provide exactly one of x-auth-token, x-external-auth, or x-idp-token.
Query Parameters
Marketplace operator key only. The merchant the shopper is acting at.
Body
The shopper's own order the dispute is about.
The dispute reason code (see GET /v1/disputes/reasons).
not_received, not_as_described, damaged, wrong_item, quality, unauthorized, other Free-text detail. Required when reason is other.
Response
Dispute opened successfully
Show child attributes
Show child attributes
curl --request POST \
--url https://api.tybritelabs.com/v1/disputes \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"order_id": "0bce8f80-1f44-434c-8e1b-a1203b1a3377",
"reason": "not_received",
"description": "Tracking never updated and the parcel never arrived."
}
'import requests
url = "https://api.tybritelabs.com/v1/disputes"
payload = {
"order_id": "0bce8f80-1f44-434c-8e1b-a1203b1a3377",
"reason": "not_received",
"description": "Tracking never updated and the parcel never arrived."
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
order_id: '0bce8f80-1f44-434c-8e1b-a1203b1a3377',
reason: 'not_received',
description: 'Tracking never updated and the parcel never arrived.'
})
};
fetch('https://api.tybritelabs.com/v1/disputes', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.tybritelabs.com/v1/disputes",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'order_id' => '0bce8f80-1f44-434c-8e1b-a1203b1a3377',
'reason' => 'not_received',
'description' => 'Tracking never updated and the parcel never arrived.'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.tybritelabs.com/v1/disputes"
payload := strings.NewReader("{\n \"order_id\": \"0bce8f80-1f44-434c-8e1b-a1203b1a3377\",\n \"reason\": \"not_received\",\n \"description\": \"Tracking never updated and the parcel never arrived.\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.tybritelabs.com/v1/disputes")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"order_id\": \"0bce8f80-1f44-434c-8e1b-a1203b1a3377\",\n \"reason\": \"not_received\",\n \"description\": \"Tracking never updated and the parcel never arrived.\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.tybritelabs.com/v1/disputes")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"order_id\": \"0bce8f80-1f44-434c-8e1b-a1203b1a3377\",\n \"reason\": \"not_received\",\n \"description\": \"Tracking never updated and the parcel never arrived.\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "8c714568-64cf-40af-a372-ea34200cd5a6",
"status": "open",
"thread_id": "5f0d2a11-3c9e-4b7a-9d21-6d0f2c8b4a10"
}
}{
"error": {
"code": "invalid_request",
"message": "Invalid request parameters",
"details": "The 'email' field is required"
}
}{
"error": {
"code": "unauthorized",
"message": "Missing or invalid Authorization header"
}
}{
"error": {
"code": "forbidden",
"message": "This operation requires a secret key. Publishable keys cover catalogue reads and the actions a shopper takes for themselves."
}
}{
"error": {
"code": "not_found",
"message": "Resource not found"
}
}{
"error": {
"code": "conflict",
"message": "A customer with this email already exists for this store"
}
}{
"error": {
"code": "rate_limited",
"message": "Too many requests for this API key. Please slow down and try again shortly.",
"remaining": 0,
"reset": 1706198400
}
}{
"error": {
"code": "server_error",
"message": "An unexpected error occurred"
}
}
