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GET
Get thread details

Authorizations

Authorization
string
header
required

API Key Authentication

Use your API key in the Authorization header:

Key Types:

Secret Keys (Server-Side Only):

  • Format: tybrite_sk_live_* (production) or tybrite_sk_test_* (sandbox)
  • Full read/write access to all endpoints
  • ⚠️ NEVER expose in client-side code or public repositories
  • Required for: write operations, authentication, payment verification, AI recommendations

Publishable Keys (Client-Safe):

  • Format: tybrite_pk_live_* (production) or tybrite_pk_test_* (sandbox)
  • Read-only access (GET requests only, plus POST semantic search)
  • ✅ Safe for client-side JavaScript, mobile apps, and public code
  • Allowed for: browsing products, search, CMS content, pricing queries

Endpoint-Specific Requirements:

  • Authentication endpoints (/v1/auth/*): Secret key required
  • Payment verification (POST /v1/payments/verify): Secret key required
  • AI Recommendations (POST /v1/recommendations): Secret key required
  • Semantic Search (POST /v1/search): Both key types allowed (read-only operation)
  • All write operations: Secret key required
  • All read operations: Both key types allowed

Using a publishable key for restricted operations returns 403 Forbidden.

Headers

x-auth-token
string
required

Customer session access_token. Required to prove ownership of the thread/message being accessed.

Path Parameters

id
string<uuid>
required

Query Parameters

fields
string

Comma-separated list of fields to include in the response.

Allowed Fields:

  • id, customer_id, customer_name, customer_email, customer_phone
  • store_name, store_avatar, order_id, product_id
  • subject, thread_type, status, priority
  • last_message_at, last_message_by, unread_count_customer, unread_count_store
  • is_archived, is_muted, is_pinned
  • created_at, updated_at

Response

Success

id
string<uuid>
customer_id
string | null
customer_name
string
customer_email
string
customer_phone
string | null
store_name
string
store_avatar
string | null
order_id
string | null
product_id
string | null
subject
string
thread_type
enum<string>
Available options:
general,
order_inquiry,
product_inquiry,
support,
complaint,
delivery,
return,
refund,
technical
status
enum<string>
Available options:
active,
resolved,
closed,
escalated,
pending
priority
enum<string>
Available options:
low,
normal,
high,
urgent
last_message_at
string<date-time>
last_message_by
enum<string>
Available options:
customer,
store,
system
unread_count_customer
integer
unread_count_store
integer
is_archived
boolean
is_muted
boolean
is_pinned
boolean
environment
enum<string>

Whether this conversation belongs to live or test data. Test API keys only see sandbox; live keys only see production.

Available options:
production,
sandbox
created_at
string<date-time>
updated_at
string<date-time>